Your privacy is important to us at Visit Nairobi City. We value your trust and are committed to protecting and safeguarding any personal information you give us. This document, which we update from time to time, describes how we use and process your personal data and how we use cookies. It also tells you how you can contact us if you have questions about your personal information.

Visit Nairobi City provides online travel services through its own website and through other online platforms such as partners’ websites and social media. The information that follows applies to all of these platforms.

Who we are

Visit Nairobi City is a travel startup travel agency and travel blog working with various partners to offer travel services we operate at the web address: https://visitnairobicity.com We can be contacted at: [email protected]

What information do we collect and how is it used?

  • Information You Voluntarily Submit to the Website: We may collect personal information from you such as your name or email address. For example, you may voluntarily submit information to the Website by leaving a comment, subscribing to the newsletter, or submitting a contact form.
  • Information We Collect from Others: We may receive information about you from other sources. For example, if you use third-party software through the site, they may transfer information to us for fulfillment.
  • Automatically-Collected Information: We automatically collect certain information about you and the device with which you access the Website. For example, when you use the Website, we will log your IP address, operating system type, browser type, referring website, pages you viewed, and the dates/times when you accessed the Website. We may also collect information about actions you take when using the Website, such as links clicked.
  • Cookies: We may log information using cookies, which are small data files stored on your browser by the Website. We may use both session cookies, which expire when you close your browser, and persistent cookies, which stay on your browser until deleted, to provide you with a more personalized experience on the Website.
  • Comments: When you leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to assist in spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

How your information may be used

We may use the information collected in the following ways:

  • To operate and maintain the Website;
  • To send you promotional information, such as newsletters. Each email promotion will provide information on how to opt out of future mailings;
  • To send you administrative communications, such as administrative emails, confirmation emails, technical notices, updates on policies, or security alerts;
  • To respond to your comments or inquiries;
  • To provide you with user support;
  • To track and measure advertising on the Website;
  • To protect, investigate, and deter unauthorized or illegal activity.

Third-party use of personal information

We may share your information with third parties when you explicitly authorize us to share your information.

Additionally, Visit Nairobi City may use third-party partners and service providers to service various aspects of the Website. Each third-party service provider’s use of your personal information is dictated by their respective privacy policies. The Website currently uses the following third-party service providers:

  • Google Analytics – This service tracks Website usage and provides information such as referring websites and user actions on the Website. Google Analytics may capture your IP address, but no other personal information is captured by Google Analytics. For more information, please see Google Analytics’s Privacy Policy.
  • Mailchimp | Email Service Provider – this service is used for the delivery of email updates and newsletters. We store your name and email address for purposes of delivering such communications. Each email communication will offer the chance to opt out of future mailings. For more information, please see MailChimp’s Privacy Policy.
  • Convert Plus | Email List Building Tool – this service is used for the acquisition of email subscribers for Website updates and newsletters through subscriber forms. We store your name and email address for purposes of delivering such communications. Each email communication will offer the chance to opt out of future mailings. For more information, please see Convert Plus’s Privacy Policy.
  • WordPress | Blog Publishing Platform – We use WordPress.org to publish this blog and allow comments on our site. WordPress requires visitors who want to post a comment to enter a name and email address. By default, WordPress does not share any personal data with anyone. For more information about how WordPress processes data, please see the WordPress.org Privacy Policy.
  • Jetpack | Activity Tracking – This service provides us with anonymous information regarding post and page views, outbound link clicks, referring URLs, search engine terms, and user’s country. For more information, please see Jetpack’s Privacy Policy.
  • Gravatar | Comment Provider – When you leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to assist in spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
  • Embedded Content From Other Sites – Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
  • Namecheap | Web Hosting Provider – Namecheap is a data processor. They own the servers where our customers’ data is stored, so they also have access to this data. Namecheap, as a web hosting provider, may occasionally need to process the data, whether manually (fixing a problem somewhere) or automatically (creating backups). You can read Namecheap’s full Privacy Policy here.

Advertising and affiliate partners

Some of our advertising partners and/or affiliate programs may use cookies on our site. Visit Nairobi City has no access to or control over cookies that are used by third-party advertisers and affiliates. Some of the affiliate or referral programs we use operate by use of a referral link. When the link is clicked, any purchases made by a visitor can be traced back to Visit Nairobi City in order to track any sales for purposes of commissions for the referral. Our advertising partners/affiliate programs include:

  • Amazon Associates –Visit Nairobi City is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and links to Amazon.com. As part of this Amazon Associates program, the Website will post customized links, provided by Amazon, to track the referrals to their website. This program utilizes cookies to track visits for the purposes of assigning commission on these sales. For more information, please see Amazon’s Privacy Policy.
  • Awin | Affiliate Partner – Visit Nairobi City is a participant in the Awin affiliate program, an affiliate network that provides a means for us to earn commissions by linking to affiliated sites and products. For more information, please see Awin’s Privacy Policy.
  • Booking.com | Affiliate Partner – Visit Nairobi City is a participant in the Booking.com affiliate program, a program that provides a means for us to earn commissions by linking to affiliated sites and products. For more information, please see Booking.com’s Privacy Policy.
  • ShareASale | Affiliate Partner – My Wanderlusty Life is a participant in the ShareASale affiliate program, an affiliate network that provides a means for us to earn commissions by linking to affiliated sites and products. For more information, please see ShareASale’s Privacy Policy.
  • Viator | Affiliate Partner – My Wanderlusty Life is a participant in the Viator affiliate program, a program that provides a means for us to earn commissions by linking to affiliated sites and products. For more information, please see Viator’s Privacy Policy.

Note: Each advertising and affiliate partner has its own privacy policy in place. For more detailed information on their practices, please see their respective privacy policies.

Links to Other Websites: Visit Nairobi City contains links to other blogs and websites. These blogs and websites are not governed by this Privacy Policy but instead have their own. Visit Nairobi City has no control over how other blogs and websites collect and use your information.

At this time, your personal information is not shared with any other third-party applications. This list may be amended from time to time at the Website’s sole discretion.

Except when required by law, we will not sell, distribute, or reveal your email addresses or other personal information without your consent; however, we may disclose or transfer personal information collected through the Website to third parties who acquire all or a portion of our business, which may be the result of a merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.

Anonymous data

From time to time, we may use anonymous data, which does not identify you alone, or when combined with data from other parties. This type of anonymous data may be provided to other parties for marketing, advertising, or other uses. Examples of this anonymous data may include analytics or information collected from cookies.

Publicly visible information

When visitors leave a comment on the Website, certain information may be publicly visible.

Cookies

The Website uses cookies to store visitors’ preferences, record user-specific information on what pages users access or visit, ensure that visitors are not repeatedly sent the same banner ads, customize Website content based on visitors’ browser type or other information that the visitor sends. Cookies may also be used by third-party services, such as Google Analytics, as described herein.

Users may, at any time, prevent the setting of cookies, by the Website, by using a corresponding setting of your internet browser and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. However, if users deactivate the setting of cookies in your Internet browser, not all functions of our Website may be entirely usable.

Advertising

Display Ads
We may use third-party advertising companies to serve content and advertisements when you visit the Website, which may use cookies. No personally identifiable information is shared with the Website’s ad providers.

Retargeting Ads
From time to time, the Website may engage in remarketing efforts with third-party companies, such as Google, Facebook, or Instagram, in order to market the Website. These companies use cookies to serve ads based on someone’s past visits to the Website.

Sponsored Content Tracking Pixels
This Website may engage in sponsored campaigns with various influencer networks, brands, and agencies. All sponsored content is duly disclosed in accordance with the FTC’s requirements. From time to time, these sponsored campaigns utilize tracking pixels (aka web beacons), which may contain cookies to collect data regarding usage and audience. This information is collected by the sponsoring company to track the results of the campaign. No personally identifiable information collected by the Website is used in conjunction with these tracking pixels.

Affiliate Program Participation
The Website may engage in affiliate marketing, which is done by embedding tracking links into the Website. If you click on a link for an affiliate partnership, a cookie will be placed on your browser to track any sales for purposes of commissions.

Visit Nairobi City is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and links to Amazon.com. As part of this Amazon Associates program, the Website will post customized links, provided by Amazon, to track the referrals to their website. This program utilizes cookies to track visits for the purposes of assigning commission on these sales.

Newsletters
On the Website, you may subscribe to our newsletter, which may be used for advertising purposes. All newsletters sent may contain tracking pixels. The pixel is embedded in emails and allows an analysis of the success of online marketing campaigns. Because of these tracking pixels, we may see if and when you open an email and which links within the email you click. Also, this allows the Website to adapt the content of future newsletters to the interests of the user. This behavior will not be passed on to third parties.

How we protect your data

SSL Certificate – is a service provided and installed through Namecheap, our web host. HyperText Transfer Protocol Secure (HTTPS) is the secure version of HTTP, the protocol over which data is sent between your browser and the website you are connected to. The “S” at the end of HTTPS stands for “Secure” meaning all communication between your browser and the Website is encrypted.

Anti-Spam by CleanTalk – This anti-spam plugin is used on Visit Nairobi City to protect against spam. Anti-Spam by CleanTalk collects information about visitors who comment on Sites that use the CleanTalk anti-spam service. The information they collect depends on how Visit Nairobi City has set up Anti-Spam by CleanTalk for this Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

Disclosure

From time to time Visit Nairobi City works with travel brands and tourism boards in order to experience and promote specific destinations, activities, accommodations, etc. Sometimes we may receive compensation as a result of these partnerships which can be in the form of cash, free activities, tours, accommodation, etc.

Regardless, we will always provide you with honest and unbiased opinions of said experiences. When we partner with outside brands, we always retain full editorial control and we will never work with brands I do not personally believe in or support.

All such partnerships are disclosed in each relevant blog post.

Opt-out – You may opt-out of future email communications by following the unsubscribe links in our emails. You may also notify me at [email protected] or [email protected] to be removed from our mailing list.

Access – You may access the personal information we have about you by submitting a request to [email protected] or to [email protected]

Amend – You may contact me at [email protected] or [email protected] to amend or update your personal information.

Forget – In certain situations, you may request that we erase or forget your personal data. To do so, please submit a request to [email protected] or [email protected]

Please note that we may need to retain certain information for recordkeeping purposes or to complete transactions, or when required by law.

Sensitive personal information

At no time should you submit sensitive personal information to the Website? This includes your social security number, information regarding race or ethnic origin, political opinions, religious beliefs, health information, criminal background, or trade union memberships. If you elect to submit such information to us, it will be subject to this Privacy Policy.

Children’s information

The Website does not knowingly collect any personally identifiable information from children under the age of 16. If a parent or guardian believes that the Website has personally identifiable information of a child under the age of 16 in its database, please contact us immediately at [email protected] and we will use our best efforts to promptly remove such information from our records.

Contact information

At any time, please contact us at [email protected] for questions related to this Privacy Policy.